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Hotels Are Staffing Robots—and Guests Are Freaking Out

2025-07-01 23:43:01

Main Idea

The article discusses the 'uncanny valley' effect in human-robot interaction, highlights advancements in humanoid robotics by Figure AI, and explores the growing use of robots in the hospitality industry.

Key Points

1. The 'uncanny valley' effect describes the discomfort humans feel when robots look and behave almost, but not quite, like humans.

2. Figure AI has developed a dual-system AI architecture that enhances humanoid robots' capabilities without extensive programming for each task.

3. Japan's Henn-na Hotel has pioneered the use of robotic staff, though some guests have reported discomfort or fear.

4. The global hospitality robot market is projected to grow from $648.2 million in 2024 to $2.2 billion by 2030, driven by post-COVID demand.

5. Robots like Pepper at the Mandarin Oriental Las Vegas have been used for guest services but faced challenges, including damage from visitors.

Description

Hotels are turning to humanoid robots, with guests either loving or hating the creepy, human-like experience.

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